Frequently Asked Questions

General

Where is Grace AI hosted?

Grace AI runs on secure, Australian-based servers in the AWS Sydney data-centre, so all data stays on-shore.

Can non-tradie businesses use Grace?

Absolutely. Although Grace was designed for trades, any service business that books jobs by phone can benefit.

What communication channels are supported?

Grace answers inbound phone calls and email. SMS, chat, and outbound calling are coming later this year.

Will Grace chase unpaid invoices?

Automated invoice reminders are on the product roadmap.

Does Grace send follow-up reminders?

Yes. Appointment reminders are sent automatically and are configurable.

How accurate is the call transcription?

Grace averages 95% transcription accuracy—well above industry standards.

Can Grace speak multiple languages?

At launch, Grace supports English only. Multilingual support is planned.

How soon will Grace begin taking calls after I sign up?

Typically within 10 minutes, after a short setup process.

Pricing & Plans

Is there a setup fee?

It depends on the plan. See the Plans page for up-to-date pricing.

Can I trial Grace AI before paying?

Yes. A 14-day free trial is available—no credit card required.

How do I train Grace on my services and prices?

Upload your service list in Settings and add details in the Training section.

Can I stop Grace from quoting prices?

Yes. You can configure this in the Training section.

What payment methods are accepted?

Grace AI uses Stripe and supports Visa, Mastercard, AMEX, Union Pay, and JCB.

Is there a referral program?

Yes. Refer others and get Grace free for life.

Can I pause my subscription?

Yes, for up to four months per calendar year.

Do you offer refunds?

Yes. There’s a 14-day trial and 30-day money-back guarantee.

Integrations

How do I connect my calendar?

Link your Outlook or Google Calendar in the Schedule tab.

Can Grace send payment links?

This feature is in development and coming soon.

Will my existing systems integrate with Grace?

Grace connects to your phone, calendar, and email. More integrations are planned.

Booking Accuracy

How accurate is Grace when booking jobs?

Grace reads bookings back to customers and adjusts for time zones, keeping errors under 1%.

Customer Sentiment & Availability

Can Grace spot unhappy customers?

Yes. Negative calls are flagged for review.

Does Grace work without mobile reception?

Yes. You only need internet later to view transcripts.

How do I reach support?

Email support@graceai.com or call 0423 201 490 for urgent help.

Onboarding, Support & ROI

Is setting up hard?

Not at all. There's a setup wizard, video guide, and onboarding call to help.

Performance & Impact

How does Grace eliminate missed calls?

Grace answers instantly or acts as voicemail to ensure no missed calls.

How long have you been in business?

Grace AI launched commercially in May 2025.

Setup, Reliability & Customisation

Does Grace sound like a real person?

Yes. Most users can’t tell the difference from a live receptionist.

Can I customise how Grace answers?

Yes. Edit greetings, FAQs, and rules in the Training tab.

What if Grace doesn't know the answer?

She collects the question and your email, then follows up automatically.

Security & Data Privacy

How is my data handled?

All data is encrypted at rest and in transit. See our Privacy Policy for more.

Does Grace store credit-card data?

No. Grace sends secure Stripe links—card data never touches our servers.

Capacity & Escalation

How many calls can Grace handle?

Unlimited. Some plans may charge extra after certain thresholds.

Can Grace transfer calls?

Yes. You can configure transfer rules for urgent calls.